Returns Policy

Thank you for shopping with us! We hope you are delighted with your purchase. However, if you are not fully satisfied, our returns policy allows you to return items for a full refund (minus shipping costs) within 14 days of receiving your order.

1. Eligibility: All items can be returned within 14 days from the date of delivery. Please ensure that the products are in their original condition, unused, and with all original packaging intact.

2. Return Process: To initiate a return, please contact hello@sundazzlebyjo.co.uk to request a return authorisation. Include your order number and reason for the return in your request.

3. Shipping Costs: The buyer is responsible for the cost of shipping the items back to us. We recommend using a tracked service to ensure your return arrives safely.

4. Inspection of Goods: Once we receive the returned item, it will be thoroughly inspected. We reserve the right to deny a refund for any items that do not meet our return criteria (e.g., items that are used or damaged).

5. Refund Processing: If your return is approved, we will process your refund within 3-5 working days of receiving the returned item. The refund will be issued to the original payment method used for the purchase, minus the initial shipping costs.

Should you have any questions regarding your return or our returns policy, please do not hesitate to reach out to us. We are here to assist you and ensure your shopping experience is a positive one.

Thank you for choosing us!